While not all insurance plans require a formal referral, we highly recommend it.
We will ask for recent records from your PCP, previous neurologists, neurosurgeons, hospitalization, lab tests and diagnostic imagining, and we can often get this from your referring physician which helps get you scheduled sooner and more accurately.
A limited number of same day appointment are available. Your referring provider should be able to explain the medical urgency of the reason for referral when sending to us. Our care team will review and direct scheduling.
Please check our current masking policy and visitor restrictions.
Given the complex nature of the work we do in the neurosciences, virtual visits are limited. Talk to your doctor about whether a virtual visit can deliver the necessary quality follow-up care.
Our physicians will take after-hours calls, however we request that this be limited to weekdays whenever possible. Urgent care or the ER are most appropriate for acute needs; these facilities are staffed with the resources to assist you, and know how to contact your neurologist or surgeon if needed.
We give you an arrival time to account for your check-in and preparation with the medical assistant. We will give you an additional 10 minute grace period past appointment time. After that, it is very hard to provide a thorough visit under a time crunch. We will always look for ways to squeeze a your into their doctor’s schedule later that day, but often we will have to schedule for a future date.
We ask that you give us at least 24 hours advance notice, preferably 72 hours, so that we can give another patient the opportunity to squeeze in. We do understand that unforeseen circumstances come up occasionally, so we ask that you please call us ASAP if you cannot make it in time.
When should I arrive for my appointment?
We asks that you arrive more than 15 minutes earlier than scheduled check-in time. If transportation is unpredictable, it's better to arriving earlier. If you do arrive early, we have the Café 128 right across the street at the hospital, including coffee stand. Or you can rest on the couches in the in the entry of our building before coming up to check-in.
What should I bring?
- There are a variety of forms. We will cover this while scheduling.
- Photo identification
- Insurance card
- Medical records that relate to your visit
- Medication list or containers
There are lab services on the 4th floor of our building. If labs are ordered that the onsite lab is capable of drawing, we encourage you to complete this order immediately following your visit, as those results will feed most quickly to our system so that we can follow up and determine next steps in your care.
We also order specialty labs that cannot be drawn on site. In these instances, we will direct you where to goes.
My Navigator Patient Portal
Log into My Navigator to find your health information online or to email your provider. Learn more about the benefits of the patient portal and how to register.
Patients should always call their insurance carrier to find out what is required to see a specialist. Make sure that if a referral is required, it is requested from your PCP, then given them at least three days to forward it before calling our office to follow up and schedule if possible.
Patients can also ask their insurance carrier if they have a deductible or copay, and if so, how much? If they anticipate needing a procedure, ask about procedure coverage, and about prior authorizations that may be required.
The most efficient way to get a prescription refilled is to contact your pharmacy. The pharmacy will contact us if they have any questions.
- Diagnostic evaluations
- Second opinion consultations
- Comprehensive MS treatment
- Rehabilitation care
- Neuropsychological assessments and counseling
- Counseling for social and vocational issues
- Access to cutting-edge clinical trials and independent research
- Convenient access to outpatient infusion service
Following your visit, you may receive a quality survey by email or by US mail from Press Ganey (a research firm). Patients are randomly selected. If you receive a survey, and complete it, we’ll use your feedback to help provide excellent patient care.